Policies

Payment & Shipping  |  Shipping Cost  |  Privacy Policy  |  Return Policy  |  Availability |  Care

Payment & Shipping Process

• Claudia Rae Designs accepts all major credit cards (Visa, MasterCard, Discover or American Express) and debit cards processed through PayPal. It is not necessary to have a PayPal account.  However if you do have an account you can login when you are redirected from our site.
   

• Please Note: The store's shopping cart system utilizes pop-up windows. If you have a pop-up blocker installed, please turn it off temporarily in order to make a purchase.
   

• Money orders or personal checks are excepted. If you wish to send a personal check, please allow 4 days for check to clear before your order will be shipped. Please email us the item number, price and description of the handbag (s) or accessories you would like to order. We will confirm your order and provide you a mailing address to send your payment. 
   

• We have made shopping at Claudia Rae Designs easy, simply click the "add to cart" on the page of the item you wish to purchase. Each add to cart option will direct you to PayPals ordering page. You can check out at that time or continue shopping. Once you have completed your order you can view cart and begin check out through PayPal. 
   

Shipping Costs

• Amounts: US & Canadian Customers

  • Handbags = $6.75 with delivery confirmation USPS

  • Key Chains, Saks and Cases = $1.75 Regular Mail

  *International customers please email us your order. Include your item #, description and price. We will confirm the total cost of your order with S&H by email, where then you may choose to send a money order to our mailing address provided at that time. 
  Please send email orders or inquiries to claudiaraedesigns@yahoo.com
   

• We ship our products through USPS.  An order/delivery confirmation number will be emailed to you once your order and payment are received. We can not be held responsible for packages that may get lost or damaged. Please include in the comment box if you would like to add insurance to your shipping cost. 

Return Policy

• Our handbags are carefully inspected for quality assurance. However, all of our designs are handmade, so if stitchings have swayed or seams do not quite line up, this would not affect the quality or integrity of the item. Minor imperfections are the anatomy of handcrafted items. If for any reason you are unhappy with your purchase, you may exchange your item within 7 days from the point it was received. All shipping costs incurred from returns will be the buyers responsibility. We will be glad to answer any questions, address any concerns, or provide more information about any product so please email us before ordering, we will be happy to help you!

Washing & Care

• We recommend spot cleaning or dry cleaning on all or our products. Applying a Scotch Guard to your bag before using is highly recommended. Please, do not machine wash our handbags as most bags have delicate trims and adornments that will come apart in a wash. We can not be held responsible for damage due to ordinary wear and tear.

Privacy Policy

• We will "at all times" respect your privacy. Any information collected on our site is for the use of Claudia Rae Designs exclusively. We never sell or giveaway client information. 

Item Availability

• Our handbags are uniquely designed and are one of a kind. We sell on a “first come, first serve” basis. In the unlikely case that you order an item that has just been sold you will receive notification and reimbursement immediately. 

If you have any other questions please email us
  claudiaraedesigns@yahoo.com
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However, if you are unsatisfied with your purchase for any reason simply return the unused bag within 7 days and I will gladly provide you a full refund
(minus the cost of shipping)
 or exchange it for another bag (in this case shipping is waived).
If you need to return a bag that has been used please email me the situation.